Support is alays included for our managed services clients. We provide both remote and onsite support based on the customers needs. Our responsive team is prepared to get your issues resolved quickly and professionally. Just open a ticket with our helpdesk and we take it from there.
Just be sure to write down our names since our proactive services will make sure you forget our names between calls!
The Capstan Services helpdesk provides your business with the quick response time that your business needs. In many cases our smart help desk can help you to resolve your problem on your own via our solution database. You can open a new ticket via our website, phone or e-mail and one of our skilled technicians will start working on your issue quickly. We can provide remote support or dispatch someone onsite to give you the personal touch you expect.
If you also have an in-house technology team we can integrate with them and share information in real time to keep your team in in the know.
Keeping your business running is our #1 priority and we cannot do this without keeping a pulse on your environment. We monitor not only your server but also your network to ensure that your services are available.
The monitoring does not stop at the datacenter. We also provide desktop level monitoring to let us know when your compurters need to be patched or updated. This added level of protection ensures that we cover all bases and keep problems away.
Software patches and updates can drive you crazy! They are a neccisity for any reliable computing environment but can easily be missed (or ignored!). We make sure that your systems are safe and reliable by deploying patches and updated queitly in the background. This is normally done while you sleep so that any reboots will not interrupt your business.
Our patching technlogy allows for effective deployment on your schedule and at your discression.
Want to skip a specific update? We can do that. Want to wait until next week for updated? You are covered.
With Capstan Services you never need to worry about your machines being out of date. We have your back. But don't trust us, we will provide you with reports to show you that you are up to date!
Backup & Recovery
Backup and Disaster Recovery is key to any business and Capstan Services delivers with best in class backup. Your company will be protected by our backup solution and a disaster recovery plan tailored to the needs of your company. We can provide onsite backups that provide quick recovery times and granular file level restore capibilities. We then add a second level or protection in the cloud to provide for disaster recovery.
Our backup and recovery solution can meet the needs of nearly any environment. We even provide support for SQL Server, Exchange Server, VMWare virtual machines and Hyper-V virtual machines. Ask how we can protect your business.
We use 100% automated deployment technology to deploy software to your computers without a visit from a technician and without interrupting your employees. This lowers your support costs, increases productivity and keeps your business running smoothly.
We have 100's of software packages ready for deployment and are adding new software all the time. If your business needs a specific line of business application deployed. our scripters can automate the deployment of most applications in order to save you time, aggravation and money.
Wouldn't it be great if computers lasted forever? Sadly they don't. This means that you need to replace equipment before it becomes a problem. With a Capstan Managed Services you can rest assured that your machines are being managed from deployment to destruction.
We let you know when it's time to upgrade your machines based on the lifecycle that you specify. We then install your new machines quickly and effectively using the latest automation to make the process as easy as possible. We then make sure that old machines are proplerly reclaimed, data is properly destroyed and old hardware is recycled properly to protect the environment.
Unification is key to business. You have a unified Logo. Your advertising shows a unified message. Your teams work as a cohesive group. So why should your technology be a patchwork?
With our unification process you can keep your technology as unified as you want. From software applications to desktop settings we can help you to create a unified computing environment that suits your businesses needs.